Refund and Return Policy

Your happiness matters to us. This document explains the terms for returning items purchased via www.skillsballz.com.

1. Eligibility for Returns

Criteria for Returns

A return is acceptable if:

• The product is in its original, saleable state
• Packaging, labels, and documentation are intact
• The request is submitted within [30] days of the delivery date
• You can provide your order number or receipt

Products Excluded from Returns

Returns are not accepted for:

• Customized, engraved, or personalized items
• Downloadable media, subscriptions, or virtual gift cards
• Products purchased during a final sale promotion
• Swimwear and lingerie (unless faulty)

2. The Return Journey

Steps to Return

Here’s how to send something back:

• Start by emailing [email protected] for approval
• You’ll get a Return Merchandise Authorization (RMA) number
• Place the item securely in its original box
• Send it to our returns center with a trackable service
• Hold onto your proof of postage until the process finishes

3. About Refunds

How Refunds Work

After we get and approve your return:

• We initiate the refund within 3-7 business days
• The money goes back to your original payment method
• Shipping charges paid at checkout are not refunded
• You’ll get an email when the refund is on its way

4. Swapping Items (Exchanges)

Want a different size or color?

• Get in touch while the return period is still active
• We can exchange if the desired item is in stock
• We’ll manage any price difference via refund or charge

5. Problems with Your Order

Received a damaged, wrong, or not-working item?

• Please contact us within 10 days of delivery
• Send us pictures or a short video of the issue
• We’ll organize a free replacement or full refund
• We pay for the return postage in these cases

6. Who Pays for Return Shipping?

It depends on why you’re returning:

• If you changed your mind: You cover the return cost
• If it’s our error or defective: We send a free return label
• For returns outside the country: You pay all shipping and duties

7. Get Store Credit

Opt for instant store credit:

• Issued as soon as we approve the return
• Never expires
• Use it like cash on our site www.skillsballz.com

8. Need Help?

Questions about returning something?

• Email: [email protected]
• We aim to reply within one business day
• Have your order number ready for quicker help

9. Updates to This Policy

This policy may be updated occasionally. Check back here for the latest terms.