Privacy Notice

This Privacy Notice explains how [Company Name] (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our software-as-a-service platform available at www.skillsballz.com (the “Service”) and related services.

1. Information We Collect

We collect information necessary to provide, secure, and improve our Service.

Information You Provide:

• Account & Profile Data: Name, business email address, company name, job title, phone number, and password when you register.
• Billing Information: Payment card details, billing address, and tax identification number. Full payment details are handled by our PCI-compliant payment processors.
• User Content & Usage: Data you input, upload, or generate within the Service (e.g., projects, tasks, reports, customer data you manage).
• Communication Data: Inquiries, support tickets, and feedback you submit.

Automatically Collected Data:

• Log & Device Data: IP address, browser type, device identifiers, and access times.
• Service Usage Data: Feature usage, session duration, clickstream data, and performance metrics.

Data from Third Parties:

We may receive information from integration partners (e.g., if you connect your Google Workspace account), analytics providers, or resellers.

2. How We Use Your Information

• To provide, operate, maintain, and secure the Service.
• To process subscriptions, authenticate users, and provide customer support.
• To send administrative messages, security alerts, and updates.
• To analyze usage patterns for product development and improvement.
• To send marketing communications (with opt-out) about features, webinars, and offers.
• To comply with legal obligations and enforce our terms.

3. Legal Basis (EEA/UK)

Our legal grounds include: performing our contract with you, our legitimate interests in operating the Service, your consent (e.g., for certain marketing), and compliance with legal obligations.

4. Information Sharing

We share data with:
• Sub-processors: Cloud hosting providers (e.g., AWS), customer support platforms, and analytics services, under strict data processing agreements.
• Professional Advisors: As necessary for legal or financial advice.
• For Legal Reasons: As required by law.
• Business Transfers: In connection with a merger or sale.
We do not sell your personal data or the data you entrust to our Service.

5. International Data Transfers

Data may be transferred globally. We use EU Standard Contractual Clauses and other mechanisms to ensure adequate protection.

6. Data Retention

We retain account data as long as your account is active. We retain other data as necessary for the purposes described, or as required by law (e.g., financial records). You can request deletion of your account data.

7. Your Rights

You may have the right to access, correct, delete, or port your data, and to object to or restrict processing. Contact us to exercise these rights. You can opt out of marketing emails via the unsubscribe link.

8. Cookies & Tracking

We use essential and analytics cookies. See our Cookie Policy .

9. Children’s Privacy

The Service is not intended for children under 16. We do not knowingly collect their data.